Tommy Backpack

Order Processing Time

• All confirmed orders are processed and dispatched within 24 to 48 working hours (excluding Sundays and public holidays).
• You will receive a shipping confirmation email or SMS with tracking details once your order has been dispatched.
• Orders placed after 5:00 PM IST will be processed on the next working day.

Delivery Timelines

• Domestic Orders (Within India):
  Delivery usually takes 4 to 7 working days from the date of dispatch, depending on your location and courier partner.
• International Orders:
  We currently do not accept international orders directly through our website.
  However, we do offer international shipping for customers who contact us via WhatsApp or email.
  Delivery timelines and shipping charges for international orders will be communicated at the time of order confirmation.

Return & Exchange Policy

• We accept returns and exchanges only if you receive a damaged or wrong product.
• Requests must be raised within 3 days of receiving the product.
• To initiate a return or exchange, please contact our WhatsApp customer support and share your order number along with the unboxing video and clear images of the issue.

📞 WhatsApp Support: +91 9811887768
📧 Email: thefashionvault12@gmail.com

Mandatory Parcel Opening Video

IMPORTANT: When you receive your order, it is mandatory to record a 360° parcel opening video at the time of opening the package. Without this video, no return, refund, or exchange request will be accepted under any circumstances.

This video helps us verify your claim and ensures transparency for both you and us.